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Shipping & Returns

 

SHIPPING & DELIVERY

 

NOTE: In recent affairs regarding the worldwide spread of COVID-19, a widespread of airlines have ceased to cancel operations in various countries and regions. In addition to this, you may see delays in orders due to slower logistics and increased customs security checks. Due to these circumstances, please allow more travel time than the ETA stated in our shipping policy. (approx. 15-20 days)

 

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts:

  • Processing time + Shipping time

We understand that you are happy to receive your order, and so are we! However, we do ask that you allow up to 2 working days for our team to process your order after payment has been confirmed. Each order is hand-picked by an exceptional warehouse team member and goes through a quality control check.

For made to order items, we need around 20-30 working days crafting time!

 

SHIPPING FEE:

For United States Mainland customers:

USPS: cost FREE for orders over $59.99, otherwise $7.99 USD. Shipping Time 7-12 working days.

DHL: Cost $30 USD, Shipping Time 3-7 working days.

For Rest of the United States customers: 

Standard Shipping: Cost $7.99 USD, FREE shipping on orders over $59.99. Shipping Time 20-30 working days.

For Canada customers:

Standard Shipping: Cost $9.99 USD, FREE shipping on orders over $59.99. Shipping Time 10-20 working days.

DHL: Cost $30 USD, Shipping Time 7-15 working days.

For France, Germany, Italy, Portugal, Spain, United Kingdom, Andorra, Belgium, Luxembourg, Netherlands, Austria customers:

Standard Shipping: Cost $7.99 USD, FREE shipping on orders over $59.99. Shipping Time 10-15 working days.

DHL: Cost $28 USD, Shipping Time 7-12 working days.

For Australia and New Zealand customers:

Standard Shipping: Cost $6.99 USD, FREE shipping on orders over $59.99. Shipping Time 6-15 working days.

For Malaysia, Japan, Singapore, South Korea, Taiwan customers:

DHL: Cost $28 USD, Shipping Time 7-12 working days.

Rest of World:

Standard Shipping: FREE shipping on orders over $99.00 otherwise $15.99 USD. Shipping Time 20-30 working days.

TRACKING

After the preparation process of your order is over, you will receive an email reminder from us. You can track the status of your order according to the tracking information provided by the email.

DELAYS

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you have doubts or any special requirements, you can always contact our Customer Service Team at Contact Us for help, we will do everything in our power to help you solve the case.

 

Note: Shipping times are estimates quoted by our courier companies, so GTHIC cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that GTHIC will do our best to limit any inconveniences that may arise.